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  • 🔔 Job alert
    Fafa Island Resort

    Assistant Island Manager

    • 📍Nuku'alofa
    • 🕐 full-time
    • 💪 3-5 Years experience
    • 🏳 
      • english
      Posted 5 months ago
    • About the job

      Fafa Island Resort is an eco-friendly 3-star property on a private, off-grid island in the South Pacific. We are now looking for a hard-working and reliable Assistant Manager to support our General Manager in the day-to-day running of the island.
      This is a seasonal position with an ongoing contract which starts on 1st August 2019. It includes a paid two month training period before you step into the role. We're looking for a longterm commitment, starting with two seasons (of 6-10 months) over the first two years.
      Your responsibilities include, but are not limited to:
      Daily administrative management of our busy island office
      You will handle a very active email inbox, all aspects of the reservation process from first enquiry to check-in, communication with travel agents and suppliers, prepare guest invoices, check stock and restaurant dockets daily, order supplies and coordinate the island’s shopping. You will also prepare detailed daily schedules for every department and coordinate boat times for guests and staff.
      Exceptional customer service for our guests.
      You will accompany our guests through check-in and check-out, book tours and excursions, coordinate any repairs needed in their bungalows and speak to every guest, every day, to ensure they have everything they need to enjoy a perfect holiday.
      Bookkeeping, wages and payments.
      You will record all money in and out of the island, pay fortnightly wages for up to 30 staff members and enter all financial transactions into Quickbooks.
      Staff management
      You will ensure up to 30 live-in staff members are exactly where they need to be each day and support them in their roles. You will also help with recruitment of new staff and ongoing performance evaluation and management of our current team.

    • Requirements

      To be suitable for this role, you must:
      - Have at least 3 years experience working in hospitality, administration and/or customer service and be willing to provide 3 references
      - Enjoy administrative tasks and have strong attention to detail
      - Be able to speak and write English fluently
      - Be comfortable using Microsoft packages, particularly Excel and Outlook.
      - Be willing to work both early mornings and evenings as well as split shifts according to the week’s roster
      - Have strong problem solving skills and good common sense
      - Work well under pressure and be able to multitask
      - Have a good head for spelling, numbers and basic math
      - Be a confident leader and decision-maker with a strong work ethic
      - Be fit, healthy and don’t mind walking — there are no vehicles on Fafa Island!
      - Feel comfortable living on a small, remote island with the people you work with
      - Enjoy being an all-rounder and happy to throw your hand to whatever needs to be done. Island life can be unpredictable!
      You get extra bonus points if you:
      - Speak any other languages (if one of them is German, even better!)
      - Studied Tourism or Hospitality Management
      - Know how to use Siteminder
      - Have experience working in restaurants, hotels or resorts in remote locations
      - Understand Tongan culture or you’ve previously lived and worked in the South Pacific
      - Have knowledge or skills relating to construction, carpentry, boat maintenance, solar energy and/or plumbing.

    • What we offer

      This is a salaried position with meals and accommodation included in a private bungalow near the beach (for 1 person only).
      To find the perfect candidate, we will consider applications from all nationalities and arrange a visa for the most qualified applicant. If you need a visa, you must be willing to undergo medical, employment and police background checks.
      We need a serious professional who is prepared to work hard and wants to develop their career, but is also adventurous enough to move to a remote location and roll with all the joys and challenges of living on a tropical island.
      If you have good experience in hospitality, office administration and/or guest/customer service, we’re willing to train the right person in all aspects of running an island and managing a resort.
      This is a fantastic opportunity to advance your career or take it in a whole new direction.

    • Amenities

      • - Accommodation included
      • - Meals included
      • - Work permit
      • - Free use of company gear
    Fafa Island Resort - Assistant Island Manager


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      🌎 Fafa Island Resort 
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