About the job

Surf Hosts
We are looking for highly professional and motivated hosts to work in our boutique surf lodge in the Algarve. If you are passionate about customer service and the hospitality business, we are looking for you. If you enjoy working in a small team with a solid work ethic and can be a valuable member of a small team then get in touch.
WHO WE ARE
Tiny Whale Surf Lodge is one of the leading surf holiday providers in Europe. It offers staff challenging job roles as well as the opportunity to develop their experience working in beautiful surroundings in a friendly and supportive atmosphere.
At Tiny Whale there are two aspects to the businesses, a small surf school delivering
lessons to external clients on a daily basis, and our main business as a boutique surf
lodge offering week-long surf holidays. Our weekly surf holidays have a strong
emphasis on coaching within a proven coaching structure giving guests with a broad
understanding of the sport and an investment into their surfing future.
SUMMARY
The host presents a positive first impression of the Lodge with his/her friendliness, excellent service, and high standards and does everything in their power to make the experience of our guests unforgettable. A host at the Lodge is proactive and loves working in a surf-related hospitality branch.
The host must be able to carry natural conversation with our guests without sounding scripted or intrusive. Additionally, the Host cares for our guests by refilling beverages and performs housekeeping duties. If you are savvy with social media platforms this is a big pre!
DUTIES:
Food & Beverage
• Set up and serve breakfast
• Set up and serve dinner
• Stock control and filling up beverages
• Keeping all areas of Food & Beverages clean at all times
Housekeeping
• Cleaning and maintaining the Lodge to a high standard
• Preparing rooms for check-in
Customer Experience
• Check-ins and check-out’
• Selling a wide range of customer activities & tours
• Customer liaison and socializing
• Answering customer questions
• Dealing with customer complaints
• Hosting, meals and nights out
Communication
• Communicates effectively throughout the villa, with guests, within the team, and with the manager.
• Work accuracy and delivery to time
• This job will also include you uploading regular social media posts to help promote the business.
Bookings
• Help manage the Bookings. You handle (potential) guests' inquiries professionally and effectively and convert sales opportunities that emerge with guest interactions that may contribute to the Lodge profitability. You will allocate rooms according to the guests' requirements.