About the job

Your primary aim is to provide a fun, educational and safe environment for our customers to enjoy watersports on a day
to day basis. In order to do this you will be overseeing sessions on the water and ensuring that all activities are strictly
adhering to the RYA standards and to the Horizon Watersports guidelines. You will ensure that activities are exceeding
guest expectations and that customer service levels are consistently exceptional.
You must train and support your supervisor, creating a role for them that promotes their strengths and gently nurtures
their weaknesses. You must understand that you and your supervsior are the ‘face of the company’. You will often be
the first point of contact between the public and the company. You must ensure that between you always promote the
centre in a positive and professional way. This applies to when you are onsite and offsite (out of hours).
You must be inventive and confident in creating ideas that will generate revenue. Generating revenue is a key part of
the managers job role. Your centre must be performing well financially in order to ensure the centre, and the product as
a whole, continues to grow and improve. Your guests are not part of a pre-booked package holiday and so you have to
work hard to promote your centre within the local hotels and community. You will be given revenue targets based on
previous years figures.
You will be required to teach from time to time but you must be aware that much of your role will be shore based. You
will be overseeing the beach operation, you will be doing administrative tasks and you will be organising practical events
such as staff training, hotel meetings, charity events, stock purchasing etc.
You will lead by example and have a ‘hands on’ approach with everyday tasks, but your team be teaching a lot more
than you will. The managers role is not an instructor role.
You will always be looking ahead, planning for future weeks and ensuring that your team have the resources they need
in order to do their jobs to the highest level. It is your job to ensure that your supervisor and your team succeed. Together
with your supervisor, you will provide fortnightly training for all staff to ensure your team reach their full potential. You
will be responsible for motivating your supervisor and promoting a positive team spirit with all staff. Ensuring you have
a happy and motivated team is a key aspect of your role. Your hours will be longer than your staff, but you yourself will
need to remain motivated at all times, understanding that extra work is why you receive extra pay.